Member Communication Survey 2017


The ISASA Pension Scheme and Provident Fund provide members with regular communication in respect of their retirement fund. We believe communication is vital to ensure that members make informed choices regarding their investments and benefits. In order to get it right we need you to tell us what we are doing well and where we need to improve. Please assist by taking a few minutes of your time to complete the questionnaire. Your answers will help us to improve our communication to you.


Participate and win!


By participating one member stands a chance to win a R1000 Woolworths Gift Card in a lucky draw. All you need to do is to complete and submit your questionnaire by 31 March 2017. The winner will be announced in the April Your Life member newsletter.

Kind regards

John Rollason

Principal Officer




* Required


Via email communication
Via the Bursar's office
Via the Fund mobile app
Via the Fund website

Yes
No

I was not aware but will download for access to Fund information
I do not have a smart phone (Android or Apple iPhone)
I am not interested to have the App on my phone

Yes
No


Definitely
I need more


Yes
No

Easy to understand
Relevant and interesting
Enhances my understand of Fund benefits
Userful in terms of investments and savings




Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Valuable
Average value
No value

Choosing an investment portfolio
Retirement planning
How to invest at retirement
Fund Fact Sheets (Performance)
Your fund value
Group life cover (death benefit)
Disability benefit
Benefit statement
Preservation of savings on resignation

From the Fund (Principal Officer or Trustees)
From Old Mutual (The administrator)
From the Fund's website
From your Bursar
From your colleagues and friends
From the Fund App
From your personal financial adviser or broker

Yes
No


Yes
No



Easy
Average
Difficult

Easy
Average
Difficult

Easy
Average
Difficult

Information is easy to understand
Information is topical and interesting
Information enhances my understanding of the Fund
Information helps me prepare for retirement



Thank you for your participation.